- Return Policy
Customer satisfaction is our #1 priority here at Lip Balm Now.
If you are unsatisfied in any way with your purchase, please return any unused items within 30 days for a full product refund.
All returns must include a copy of the Returned Goods Authorization and an invoice in order to expedite the refund process.
Please send to:
Lip Balm Now
ATTN: Returns Department
115 Lena Dr
Aurora, OH 44202
Returns after 30 days will be issued a store credit*. No returns will be accepted after 90 days.
All custom printed Lip Balm Sales are Final.
Damages must be reported within 30 days to receive a refund or replacement.
Please note that lip balm has a 2 year shelf life.
Refunds will be issued for the full purchase price minus shipping.
Large orders and special orders may be subject to a 25% restocking fee.
Please note unless defective there will be no returns accepted on labeled lip balm products.